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Refunds & Returns
Thank you for shopping with us. We want you to be completely satisfied with your purchase, and we understand that sometimes returns and refunds may be necessary.
- For orders on our website, you have a 30 days return guarantee.
- For orders on MakarttPro:
If you would like to request a return for order purchase on MakarttPro, please review the return policies HERE for more details. If you need a quick response, please send an email by support@makarttpro.com diretly.
- For orders Purchase on Amazon:
We suggest you to contact Amazon directly if your orders was fulfilled by Amazon, please follow the below steps to open the return request through Amazon:
- Go to the order page and find the items that you want to return.
- Click the “return items” Button
- Select the reason why you want to return it
- Amazon would send an email to you (prepaid return label included) as long as the item is eligible for the return policy.
RETURN POLICY
- 1. Returns Eligibility
1.1. Damaged or Defective Products: If you receive a product that is damaged, defective, or not as described, please contact our customer support team within 30 days of receiving the item. We will provide instructions on returning the product and, upon verification of the issue, offer a replacement or refund.
1.2. Change of Mind: If you change your mind about a purchase, we accept returns within 30 days of the delivery date. The returned product must be unused, undamaged, and in its original packaging. You will be responsible for the return shipping costs, and we may deduct a restocking fee from your refund.
- 2. Return Process
2.1. Contact Customer Support: To initiate a return, please contact our customer support team either through email [service@makartt.com] or live chat. Provide your order number and a detailed explanation of the reason for the return. Our customer support team will get back to you case by case.
2.2. Packaging and Shipping: Securely package the product(s) you are returning, including all accessories and documentation, and clearly write the RMA number on the outside of the package. Ship the package to the return address provided by our customer support team. You are responsible for the return shipping costs and ensuring that the items are properly packaged to avoid damage during transit.
2.3. Tracking and Confirmation: We recommend using a trackable shipping service to return the product and retaining proof of shipment. Once we receive the returned item, we will inspect it to ensure it meets our return eligibility criteria. We will notify you of the status of your return and process the refund accordingly.
- 3. Refund Process
3.1. Inspection and Approval: Upon receiving the returned product, we will inspect it to verify its condition and compliance with our return eligibility criteria. If the product passes our inspection, we will proceed with the refund process. If the return is deemed ineligible, we will contact you to discuss alternative solutions.
3.2. Refund Method: Refunds will be issued using the same payment method used for the original purchase. Please allow 1-2 business days for the refund to be processed and reflected in your account, as timing may vary depending on your financial institution.
3.3. Deductions and Restocking Fee: In some cases, we may deduct a restocking fee from your refund to cover the cost of processing and restocking the returned product. The restocking fee will be communicated to you prior to the refund being processed.
If for any further questions, please contact us via email and our customer service team will be happy to assist you for eligible returns, with a return instructions and the return shipping address.
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