Below are some common FAQs that may be helpful when purchasing products from If you have any other questions, please e-mail or call us at +1 (855) 910-1253 and our customer service teams will be in touch!
Currently, most of our packages are sent via ground shipping either through Fedex, DHL or other carriers in your region. If the final amount of your order exceeds $50, you will qualify for free shipping upon checkout. (With the exception of Hawaii, Alaska, Puerto Rico and Guam).
All our products are shipped from our warehouse in the United States. We currently offer three types of shipping service, Standard, Expedited and 2 Day Expedited. Our warehouse hours are Monday through Friday 9am - 5pm and orders are fulfilled on the next business day after an order is received. Below are approximate times for delivery (business days only):
Standard: 5-7 days
Expedited: 3 days
2 Day Expedited: 2 days
You are currently in our U.S. regional website, if you are looking to place an order to Canada or Europe, please visit our regional websites at: (Canada) and (Europe)
We currently accept payment via Visa or Mastercard credit and debit cards as well as PayPal. Since August 2020, we are also an Afterpay Retailer, which allows our customers to pay for their products in 4 monthly installments at 0% interest.
In the event of a refund, all funds will be returned to the original payment method you used to place your order. Please expect 5-7 business days for the funds to be reflected in your bank account.
You can choose to register an account or place an order as a guest. Having an account on automatically enrolls you into Makartt Miles, our rewards program. By logging into your account, you can also track your order information.
If you have any questions about your existing order, please feel free to contact our customer service representatives at or call our customer service hotline (855) 910-1253 TOLL FREE Monday - Friday 9 to 5 pm EST.
If you'd like to cancel or change an order, including information related to an order (e.g. shipping address, phone number, contact information), you can do so before shipments are released to your carrier. Generally, most packages are released to your carrier after 24 hours of a placed order, so if you'd like to make a change, please e-mail us at before 24 hours and our customer service representatives will let you know if you can still change, cancel or update your order.
You can track your order by logging into your account Go to or if you know your tracking number, click here to track your package.
Unfortunately at this moment, we are unable to accept any returns and all sales are final. Makartt and its subsidiaries implement high standards of quality in our manufacturing process, however, if you believe you have received a faulty product, please e-mail us at with a photo of product issue and we'd be happy to send you a replacement at no cost.
Please click here to read our Privacy Policy.
Yes we are! Makartt is proud to be a cruelty-free and vegan brand!
Yes we do! Our wholesale website is where registered and approved businesses can purchase our products at wholesale pricing. If you have any other questions regarding wholesale orders, please call us at +1 (855) 910-1280 or e-mail us at
Yes, we have a great Makartt Ambassador Program that gives influencers with over 1,000 followers perks on discounted offers, 15% commission on sales generated and a 15% off personalized discount code to share with their followers. To sign up, please visit and sign up for an account or e-mail if you have any questions.
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